Jackson Hole Property Management Questions and Answers

Property Management in Jackson Hole

Our Broker Answers to the questions most frequently asked about Jackson Hole Property Management policies and procedures.

Question #1 - How long has your company been involved in property management in Jackson Hole?

Answer: We started the Real Estate and Reservations division of our companies in 1997 at Teton Village. We now have our main offices and call center operations at the Miller Park Lodge complex near the town square of Jackson Hole. We have been managing rental units since 2001.

Question #2 - How many units do you presently manage?

Answer: We presently manage 43 units that include homes, condominiums, town homes, and other properties in downtown Jackson Hole.

Question #3 - What are any other characteristics that set your company apart form other Property Managers in Jackson Hole?

Answer: Our rental contract provides for a flat all inclusive 35% management fee. Our goal is to provide greater net proceeds to our investment property owners. Most companies charge the owner between 40 to 60% for short- term rentals and management fees. Our office hours are year round from 8 AM to 10 PM with convenient check in locations located in downtown Jackson. We also provide a lock box key holder at each of our rentals for late reservation arrivals.

Question #4 - How do you market our property if we put it with your property management company in Jackson Hole?

Answer: We have a major presence on the web with our main portal jacksonhole.net. We manage approximately 20 domains in Jackson Hole related to lodging and activities. This gives us a huge advantage to attract the customer to e-mail or call our reservations call center. We are able to package activities and provide discounted ski lift tickets to our customers calling for your property. We also run advertisements in major publications and send mass mailings to Jackson Hole Chamber of Commerce inquiries.

Question #5 - How do you handle bookkeeping and accounting?

Answer: Mary Pierce has been our in-house bookkeeper since 1997. We use a local professional accountant, Susan Rowe, of Field Wilkinson Accounting, for monthly reconciliation of all companies and accounts we manage. This team is always available to help our customers with accounting questions.

Question #6 - How does owner occupancy work when we reserve our own unit?

Answer: The only charge you will receive is for cleaning fees during your stay. We recommend that our owners use their units in lower occupancy periods and avoid holidays if high rental revenue is important for the owner.

Question #7 - Are there any other hidden costs I should know about?

Answer: Most exterior costs and insurance for the building are included in HOA monthly dues handled by the Association board and manager of each condominium complexes and billed directly to the owner. These homeowner fees usually include firewood, snow removal, lawn care and exterior maintenance. Some homeowner’s dues include Sundance tennis and pool memberships. The owner is also required to pay renter liability and content insurance for furnishings and fixtures. Owners also are responsible for utilities, cable and phone. We highly recommend adding high-speed internet service through Quest. If the unit has a private hot tub the owner is required to hire a hot tub maintenance vendor for weekly service and cleaning.

Question #8 - How does your property management company handle maintenance issues?

Answer: We have a great staff of people at our lodging properties to handle minor maintenance issues. We also have a project manager on staff for troubleshooting larger issues like plumbing and electrical problems. We usually contact the owner if a needed repair is over $200.00.

Question #8 - How do I join your Property Management Company as an owner?

Answer: Simply give one of our Jackson Hole Reservation agents a call at 1-800-329-9205. Our Reservations division is comprised of several well trained licensed Wyoming Real Estate Associates to assist you further. We are selective as to the quantity and quality of units we manage and would like to help you to bring your unit on the program if it works for both parties. If your unit is presently managed you will need to discuss any change with your management provider. We appreciate your consideration and look forward to working with you.

I hope these answers help you with your property management needs and concerns. I will be more than happy to personally assist and meet with you and introduce you to our staff at the call center. My private # is 307-690-6331

Thank you

Ronald Miller- Owner/Broker